I would like to build on that, especially that last point.
Right now the measures and remedies in the act, such as those related to level-of-service complaints, happen after the problem has occurred. This is why the ability of the agency to investigate and act on its own motion, ex parte...they have the data and they can assess what is happening.
For small and medium-sized shippers who may be reluctant to use very expensive remedies in a confrontational, adversarial relationship with railways, it is very expensive and it happens after the fact. To have an agency that has the power to address issues so that a shipper doesn't have to go and address those systematic issues in the system after a two-month service failure is very important. It would address a lot of the problems as far as service goes. It wasn't happening.