I'm always stunned when I hear that someone says railcars are sitting somewhere. Our members, as I said at the outset in my opening comments, look after 100% of their own railcars. I can say that we have had to increase the ownership and leasing of cars by a third because the turnaround time to get the cars back has gone up by a third. That means we've had to invest more and more in infrastructure ourselves.
The level of service is not getting better, but the facts are entirely controlled by two railways. How can you be given accurate information when that information is controlled by one of the parties in the dispute? We need to have some independence for the way in which the information is available. We also have to respect some of the products that some of our members move. Even the volume is confidential, because it represents market share in a business where there may only be two players. The way in which we disclose that information may be fine to you, but maybe not to our direct competitor.
Information is power in this game. We are seeing increases in turnaround and reduction in service. We're having cars delivered to the wrong place, and then we're having to pay a penalty because we didn't turn the car around in time to have it picked up because it was delivered to the wrong gate. If cars are delivered back with damage and without reports, we can't reuse them in the system. We have to take them back and have repair work done.
This is about reciprocity and balancing market power. The profit motivation to invest in improvements has proven to be very strong for CN and CP. They have done great things to improve service. I'm simply saying it's not nearly enough. Shareholder value has gone up a lot more than the level of service.