Thank you for your question. I will try to answer in English.
We don't question CATSA's commitment or ability to be effective in security screening, but on the travellers' side, we have travellers who are waiting over an hour at peak times. They're paying a fairly high air travellers security charge. This impacts the ability to compete and to attract travellers flying over Canada to other destinations.
Yes, it's very much a customer service concern. We do not question the professional approach to securing our skies by CATSA.