Our operating costs correspond to the demand. We have to provide the service. I think that some speakers referred to that at your last meeting. It’s not that we are short on resources, it is rather that the level of service is going down, both with customs, where adjustments are being made, and with CATSA. The lineups are a little longer as the agencies adjust.
We certainly meet periodically with people from those services. We tell them about the passenger numbers we expect in the upcoming periods. The Canada Border Services Agency knows when flights are arriving and can make adjustments. However, it is taking longer, I admit. Those agencies have to be given the resources that will allow them to adjust to the increase in the number of passengers.
You have to realize that civil aviation is undergoing phenomenal growth, especially in Montreal. Imagine an annual increase of 5% for infrastructure like jetways. It is not long before the increase becomes 20% or 30%. That is what is happening in Montreal. In the last two years, the number of passengers has grown by 7%, and 2017 is predicted to be another record year.
The agencies take some time to adjust. However, in their defence, I have to tell you that we have discussions and we put a lot of energy into trying to encourage them to follow us and to follow the evolution of the industry.