I'm happy to answer that. First and foremost, we have to recognize that for any airline, and I'll speak for Air Canada, the level of customer service that we provide is critical for us. As in any business, we always aim to do better. It would be wrong of me to try to convince you that we don't have those types of issues, but what we need to recognize is that the airline industry is a very complex one, and at times we do get into situations where we fail from a customer service point of view. What is really important is how we recover.
In our opening statement, I was suggesting the fact that we are investing in better tools for us to be able to provide compensation faster or to get to customers faster, to be able to respond more quickly to inquiries.
We carry 45 million passengers a year. There's no doubt that issues will occur. To echo the earlier comment, when we talk about the different stakeholders in any process, if we really want to improve the process for customers, it's best for all of us to understand really where the choke points or the failures are. If we understand that better, we can aim to improve it, but yes, of course, we understand that customers can be frustrated.