The answer to that is no. We don't need to be regulated to tell us to do the right thing. However, when you ask the question, is it a training issue, is it a tariff issue, or what is it? In those two particular cases, I don't think you're looking for the answer as to what happened in those specific areas, but the bottom line is that there are situations at times—those two, for example—that on the surface do appear to be pretty dramatic. When we fail and when it is our fault, if it's a training issue or we didn't use good common sense or good judgment, most often we are in contact with the customer as some of these stories unfold in the media. It doesn't make it right, but when we say that we want to improve, it's exactly what we mean.
I can't comment on the one on the no-fly list, because truthfully I don't have all the details, but in many cases, in some of the stories you read at times it is our failure, but at times, as you say, it's a training issue or it's a situation occurring in an airport environment, usually when there is a pretty large irregular air operation. I'm not suggesting that it makes it right, but again, the truth of the matter is that we are trying to improve these things, and to be honest with you, we're not at all opposed to having a set of guidelines under which to operate or to report on these situations. They are our customers and we need to do right by them.