I think there's a two-prong answer.
When you speak about customer service, airlines should want to do that on their own. As I said earlier, we don't need regulation, but we're in favour of having standards across the industry if it makes it better for customers to have clarity in terms of what they can expect if something does go wrong. We're highly motivated to have repeat business and happy customers, to do what's right. It doesn't mean that we don't fail at times, but we're very motivated to do that on our own.
Do we believe some of the provisions could improve the industry at large? For sure. As we noted earlier, if we had a better understanding of all the steps within the process, where there are failures, for sure the industry could improve.