Mr. John Lawford at the Transport, Infrastructure and Communities Committee

On December 8th, 2020. See this statement in context.

December 8th, 2020 / 3:50 p.m.

Executive Director and General Counsel, Public Interest Advocacy Centre

A huge advantage to such a refund “jubilee” is that cash refunds will simply and significantly reduce the huge backlog of complaints at the Canadian Transportation Agency. Unsurprisingly, the majority of complaints since March concern refunds.

Thank you very much, Mr. Chair. I look forward to any questions from the committee.

See context to find out what was said next.