The return to normality, once the pandemic is controlled, will be slower if consumers believe that in similar situations, totally outside their control, they will lose money. The thing about a service such as airlines is that the value of it often fades or is actually impossible to capitalize on. I'm thinking of older travellers, people who have a once-in-a-lifetime opportunity to see family members in other countries who are nearing the end of their lives and this sort of thing. Those are not replaceable. If you have people hesitating to take those flights, they just won't do it anymore and the recovery will be slower. That's our main concern around that.
As well, the legal regime is very uncertain, as Dr. Lukács pointed out. That should be tightened. At the moment, honestly, we cannot advise Canadians that the rules are clear—i.e., that in this case this will happen, and that in that case that will happen. That's a difficult position for us to be in, because we can't tell folks what to expect right from the start.