Mr. Bachrach, when we put together the passenger protection rights that came out about a year ago—and I was very proud of them—I'm afraid we did not anticipate that there would be a pandemic or that there would be a situation where the airlines would have to stop flying for reasons beyond their own control.
Without getting too technical, when you buy a ticket you also have to remember that there's a tariff associated with it. That's the small print, the contract between you and the airline. Very few people read these, but it's important to know that they have language with respect to certain conditions. It has resulted in some people feeling that—