On the first one, we are advised by our municipality to contact CN via email directly. When I first started to complain via email, they would answer. I have to tell you that in the last few months, they do not even let me know that they have received the complaint, and I never hear back from them. I would say that in the last two months, I have heard nothing.
I am very respectful when I send my email in, and I ask them why the locomotive is shunting when it's 20°C or 30°C, because I know that on their website they explain that at 5°C and below, it must—