With all due respect, I must say that our employees work very hard to deal with all the complaints received. It should be noted that 99% of these complaints were submitted to the agency as of December 15. So there isn't a two-year delay in processing. The processing of complaints takes a long time, I agree. It would be preferable to do it faster, but it's a matter of volume. The volume is unprecedented: we've received 22,000 complaints since December 15. We're working very hard to deal with all these complaints.
With respect to the complaints that were received during the pandemic, we will begin processing them in early 2021. The number of complaints is remarkable and challenging. We're working very hard on it.