Thank you.
WestJet has always invested in delivering a superior guest experience, and I think we also have a reputation and a track record of doing so. We measure our guest experience very, very thoroughly and with data. Maybe an interesting fact to share with you is that we measure the passenger experience of both our guests without disabilities and those with disabilities. Interestingly and consistently over many, many years, we have seen that passengers with disabilities rate our service significantly better than average passengers rate our service. This is rightfully so and has to be so because every passenger with a disability deserves special attention, and they get special attention. This is a very, very consistent theme. Therefore, on the large scale of things, I don't think that we have a cultural problem or an attention problem.
Having said that, we are an organization made up of humans, and sometimes errors happen. We know that. That's in every organization. We take every error, every mistake and every terrible story that happens as an opportunity to improve our service.