Thank you.
Let me segue from that to questions of our friends from CATSA who are here.
I guess if I were cynical, I would ask if the new quarterly report on complaints is a reaction to the stories that we've seen, or an ongoing commitment.
To the point about lack of statistics, or at least lack of visibility of statistics, if there is going to be a quarterly report, what is the annual number of incidents, how many of those were resolved by the airlines and how many of those by CATSA? How many had to go to the CTA and be elevated?
What are the stats on that?