Thank you very much. Thank you to the WestJet team for being here today.
I appreciate your remarks. I read different press releases through the National Airlines Council and from your own website. Everyone is always very sorry and very committed to doing better whenever these things happen, but these high-profile incidents continue to plague Canadian airlines, including yours, with stories of a Paralympian being forced to make her way up the stairs, using her own strength. I know there was some service offered, but it wasn't acceptable to her.
We keep hearing stories about mobility aids, wheelchairs being left behind, when these are critical. They're specialized pieces of equipment. They can't simply be replaced by a rental at the other end.
We need to see where the rubber is going to hit the road here. Thoughts and prayers are no longer acceptable.
I'll stick with the mobility aids to get down to the brass tacks. What are you doing to ensure that it is impossible for someone with a mobility aid to arrive at their destination without it, and without its being damaged? What specific steps is WestJet taking to ensure that that kind of situation is simply impossible when it comes to someone taking a WestJet flight?