We now have around 65,000 unprocessed files, and the processing time is around 18 months. It's certainly a situation we're working on. In fact, we've hired a lot of people. Last year alone, we received 40,000 complaints. This year, it's likely to be the same number. This year, in January alone, we received 4,000 complaints.
On February 27th, 2024. See this statement in context.