Thank you very much for that question.
You are correct that it is a shared accountability.
It works this way at the airport: The airport provides the infrastructure that takes the baggage, when you drop it off, through to the apron, where it's then picked up by the baggage and ground handlers and loaded onto the aircraft. On the way out, when baggage is unloaded, it's the responsibility of the baggage handlers—who are contracted by airlines—to take that baggage from the aircraft and load it through onto the carousel.
In this case, it's not baggage at all. As we heard, it's significant personal mobility aids. Often they will be transported independently, and not put through the regular baggage system, by the airlines themselves.
What we have found—as you can hear—is that there are a lot of different hand-offs and processes that will work outside of the regular way that baggage works at our airport.
I'm very pleased to say that our performance on the outbound baggage is that 99% of the time or sometimes even more, all of that baggage gets to the right place at the right time.
What we need to do is make sure we use data to connect and to make sure that the irregular bags that we see going through actually make their way onto the aircraft.