Thank you, Mr. Chair.
Thank you to our witnesses for appearing before us today.
We've heard time and time again at this committee and in the news that it's not a surprise to anyone that there have been incidents where passengers with disabilities feel that their experience was not what it was sold to be. I'm interested to find out from you what you have added to your training for your employees that is different from before 2023. What is your new training program right now? I heard in your testimony, Mr. Rousseau, that it's annual training. Are there any thoughts about perhaps increasing the frequency of that training? Also, what specifically are they being trained on?