Thank you, Mr. Chair.
Welcome to our guests today.
Ms. Walkus, and then Mr. Lepofsky, maybe you can can make some comments, after the fact, to the question here.
We've heard from WestJet and Air Canada, from airlines, from airport personnel and from CATSA, who've all claimed they have some sort of assistance program in place. Yet, we've seen and heard the stories of mistreatment and neglect in your travels, some of which you've alluded to today.
Ms. Walkus, can you speak to the end-to-end service and potentially share where you think the gaps are in the airline industry?