Sure.
With respect to training and all the other things Air Canada said, they're doing all this, but we are still having the same problems; ergo, we need substantially more legislated, enforced systemic solutions. That's the 19 that are in our brief.
Number two, let me say that with respect to the issue of training, here's another systemic problem. I've had somebody guiding me recently in an airport and I asked if this was their full-time job. They said no; they rotate them. Sometimes they're on the front desk or the check-in desk, or sometimes they're elsewhere. If they're trained, they may not actually put that training into effect until much later. If we train them, which we seem to have to do too often, they may get rotated somewhere else after. Why not have a team of people where this is what they do?
Again, do they need a retired lawyer and part-time law prof to tell them how to do this stuff? What are they paid for, seriously?