Thank you very much for the question and for the opportunity to speak before you.
As Mr. Rousseau explained, it really is those two categories, but something that we think is important to point out is that the regulatory requirement is only every three years, and this is a decision that Air Canada has made to go well above and beyond, because we believe that it's really important to keep hard skills and soft skills fresh.
We're also trying to take a more holistic view, so that it's not just a training session that people attend. We really want it to permeate throughout their jobs. We've started looking at different ways to allow our staff to interact with customers. One example is that we had a customer workshop a couple of weeks ago. We had two customers come in and meet directly with a wide range of staff, management, frontline managers and frontline staff to really have that personalized connection to our customers, to understand what it is to travel, in this case, with a power mobility aid.
It's about understanding that human aspect of it. We're really looking at how we can scale up that kind of training approach for all of our employees.