It's 0.15%, 15 basis points. I take your comments, that it's probably under-reported. I understand that, but that's not the issue. Our issue is that we know we need to get better and we're putting a number of initiatives in place to minimize, if not eliminate, these occurrences. We run a very complex industry, as I spoke about in my opening comments. It is very emotional at times as well, because I'll see customers who want to get somewhere with everything they brought to the airport.
My belief, and certainly the team's belief here, is that we will get better, and we are getting better with the initiatives we have already put in place, which we've outlined. We are now putting customers with disabilities on the plane first. We are putting them at the front of the cabin, so that makes their situation much easier. As I mentioned earlier, we're dealing with mobility aids much better than we have been in the past, and we're training all our people. We've put in the Sunflower program for hidden disabilities. We're continuing to consult with well-respected disability groups to get better.
This is a continuous improvement process, but again—