Thank you, Mr. Chair.
I would like to thank the witnesses, especially Mr. Rousseau, for joining us today.
We're speaking with you today because, in recent months and over the past year, there have been many cases of people with disabilities facing accessibility issues. These issues seem even more prevalent at Air Canada. You must be familiar with the cases. However, I still think that we should go over them quickly.
A number of incidents were reported in the media, including the following. A lift fell on a passenger's head, causing her ventilator to disconnect. Staff failed to bring a customer's wheelchair on board. A man was dropped and injured by Air Canada staff when they failed to use a lift, as requested by the customer. A man with spastic cerebral palsy had to drag himself off an airplane because no assistance was provided. Paralympic athletes filed complaints and reported a widespread problem at Air Canada.
In your opening remarks, you said that these cases accounted for 0.15% of situations. I'm wondering about the difference in perception between your statement that these cases account for a mere hundred or so complaints, and the fairly significant number of recent cases that received media coverage.
It seems that the incidents are much more widespread than suggested by the 0.15% statistic.
What are your thoughts on this?