Thank you for your question and comments.
I would like to start by saying that I completely agree with you. It is unacceptable for incidents like these to happen, whether once or twice or three times. These kinds of delays are unacceptable.
I have only been the Minister of Transport for three weeks. As you said, I have spoken with members of Via Rail management and I told them that this situation was not acceptable, either now or in future. I asked them what they intended to do now. I told them that I wanted updates, I wanted there to be a communication protocol, and I wanted to see their plan, now, for guaranteeing passengers exceptional service.