Thank you, Mr. Chair, and I want to thank the witnesses for being here today.
I'll preface my questions by saying that, for the most part, when we're embarking on a study like this.... Not to be political, but taking in some of the comments made and positions already taken, I want to concentrate on the irritants. Of course, with that said, I also want to concentrate on the challenges with respect to delays, some of the barriers already mentioned—why those barriers are in place—and implications.
For example, we heard in the past that the spread of COVID-19 among passengers, employees and supply chains resulted in some cancellations and delays in the airline industry. How do we deal with that? How do we ensure that airlines can participate in our travel economy in a seamless manner? How do we get people to move around comfortably?
I have a couple of questions. I'll concentrate these questions on Ms. Acton-Gervais's responsibility on behalf of many of the airlines.
First, I understand that part of the problem relates to traveller behaviour. Specifically, people used to plan their travel months ahead of time, but now wait much later to reserve their tickets. Ms. Acton-Gervais, have you observed this, in particular? That's the first question. The second question is, do you have any data you can share with the committee about this particular issue?