We have been planning for the recovery since the pandemic began. That was back in 2020, when we retained 75% of the workforce, despite over 95% of the passenger traffic disappearing almost overnight. We began a process to recall 1,250 screening officers over the summer of 2021. That was planning for the recovery.
The recovery, from a CATSA perspective, had two false starts. One was the delta variant and the next was the omicron variant over Christmas, when we ramped up, stopped, ramped up and stopped.
We work very closely with the airports, with the air carriers and with our colleagues at Transport Canada to forecast out demand. The forecasting process, on which we base the scheduling of required capacity, has been extremely volatile over the last two and a half years, making it very difficult to forecast with precision. We're seeing that improve. We have daily and weekly engagements with air carriers on what their load capacities will be.
We were planning for a busy July-August summer. I think the entire industry was focused on a July-August summer. We were working closely. We were part of Transport Canada's COVID recovery working group, with stakeholders, led by Transport Canada. We shared openly what our plans and strategies were for recovery. The demand that occurred in April and May was well above our forecasted demand. I would wager to say it was above industry's expected demand. There was a sudden surge—