Thank you, Mr. Chair. I'd be happy to respond to that.
There are different types of absenteeism, and I'll make a clarification, as I did at my last appearance, of what the incentive is intended to achieve. We want to incent screening officers to come into work for their scheduled shift when they are not sick and when they are not on vacation.
There are different types of absenteeism, as you point out. There's absenteeism when you're sick, and we trust our screening officers to act professionally, as they've done throughout the pandemic, and not come to work when they're sick. They demonstrated for over two years during the pandemic that they would stay home and be responsible.
When they have planned vacation, we encourage them to take it because, as you've talked about for almost two hours now, it is an extremely busy environment, and they have done a noble job under these circumstances, under these pressures.
However, there is the occurrence from time to time at different locations where, for a scheduled shift, there is something called book-offs. We're trying to reduce that by offering our contractors the opportunity to bill us for their programs. Those programs allow that, if you are sick for a couple of days, you are not disqualified from the incentive program. For the further weeks throughout the summer, you can earn up to $200 per cycle for coming in for your scheduled shift.