Thank you, Mr. Chair.
I'd like to begin by thanking all our witnesses for their presentations. Obviously, this is a matter of great interest to the committee.
I'd like to start my questioning with Ms. Hunka of Calgary International Airport.
Ms. Hunka, you mentioned the idea of shared responsibility, and I think I heard you say that all partners should do their part. I think this speaks to one of the things we saw during the pandemic, which was the need for accountability. I don't ask this as a trap or as a trick question, but I'm very curious, because we've had a chance as members of the committee to talk to all the different partners in the airport ecosystem.
When we talk about the challenges that were experienced, often we hear that different partners put the onus on other partners. The people who are at the end of the line when it comes to the challenges we saw are, first of all, air passengers who were sleeping on the floors of our airports and, second, workers at the airports who were working under some incredibly challenging conditions.
There are all sorts of different moving parts here. Obviously, it's a complex situation. You have security screening, airports that maintain the infrastructure, and airlines that fly the planes. However, when things fall apart, I think what the air passenger is looking for is some accountability.
How do we create an accountability system? Right now, the CTA has a backlog of 24,000 complaints from air passengers who suffered delays and cancellations. That's just the tip of the iceberg, because those are the folks who managed to get through the complex process of filing an online complaint.
I'd like you to speak about how we create an accountability system so that air passengers are taken care of and don't bear the brunt when we see challenges like the ones we've seen over the past several months.