Mr. John Lawford at the Transport, Infrastructure and Communities Committee

On November 21st, 2022. See this statement in context.

November 21st, 2022 / 5 p.m.

Executive Director and General Counsel, Public Interest Advocacy Centre

On the last question, I don't know if it's broken down by airline. I do know that the total compensation figure is given by the CTA.

For the total number of complaints, there's not a lot of granularity. I'll compare it to the CCTS—again back to telecommunications—where it is broken down by telecommunications carrier, the type of complaint, the period we're talking about and the resolution rate.

Those kinds of details are not, to my knowledge, in the CTA reports, which are a little more high-level. Some more granularity would assist everyone in this project.

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