My understanding is that we don't generally have what I'll call the internal complaint numbers. I'll note that in the banking industry, the regulations were just changed to require internal complaints to be logged and then provided to the Minister of Finance so that groups like ours and folks like you can keep an eye on whether internal complaints are being handled. Companies always claim that they're doing a good job with their own customers, so let's see it.
You can also impose a standard internal complaints process so we don't have different processes. If you're at WestJet or Air Canada, you can expect two levels, and then you get referred automatically to CTA rather than having to ask.