I would just like to point out that the Commission for Complaints for Telecom-Television Services is experiencing the same problems with companies having powers and means to act to the detriment of consumers.
At this commission, experts are looking into these issues and asking companies to respond in a month or less to consumer complaints. The experts offer a form of mediation, which helps a lot. Normally, 80% to 90% of complaints are resolved within a month, if not within six weeks. So it's much more effective.