My bottom line here today is that passenger protection regulations are fine. We worked on them, and they have the substantive stuff we need for resolving most Canadian complaints. The trouble is that the system they've been shoved into is an old-fashioned tariff system that isn't built to process a lot of these claims. With the perfect storm, as Mr. Rogers noted, the backlog has become too big, so it looks bad.
On November 21st, 2022. See this statement in context.