Respectfully, I don't think an answer for simplification is to also make airlines responsible for managing an APPR framework and relationships with all of the government agencies.
We've heard from members of this committee. You are asking that your constituents get very clear information about why their flight was delayed or cancelled. We agree with you. We think they should have that precise information. Sometimes that precise information could be because the customs hall was full, or because Nav Canada had a ground delay. I think maybe a starting point is to recommend to the minister that he come back to the committee with some framework options so that at minimum there are service standards that have to be met.
When we talk about our employees, again, respectfully, when there's a delay or cancellation in our system where Pearson airport comes to a halt, there is a WestJet counter. There is no CBSA counter. There is no Nav Canada counter. Everyone ends up speaking to a WestJetter, confronting a WestJetter and asking a WestJetter for compensation, for a voucher.
We're simply saying that we agree with the minister—there is no one person to blame—but how do we appropriately capture all that? I would respectfully say that it is not to have airlines do everything we do now and that as well.