I think what we're trying to achieve is more transparency for everyone who delivers a service that can result in a delay and cancellation.
While we were very committed to not playing the blame game with you and the minister during our crisis, we can observe that there were some Friday nights at Toronto Pearson airport where 700 guests missed their connections for one reason, and we can identify what that reason was: That was a customs hall that was overwhelmed, for whatever reason. It had nothing to do with the people who run our airplanes.
These flights that were arriving at the gate were often held for two hours—something we're fined for—so we're asking very reasonably, whether it's service level standards or compensation, what is the best mechanism for the Government of Canada to ensure Canadians understand and appreciate what the roles and responsibilities of those different actors are?
With respect to your question around compensation, the question we have for the government is this: Should we be the insurance provider for all service providers in the entire sector simply because we have a contract with the guest? Is that right and reasonable and what are the negative impacts of that?
Our recommendation to the committee is to focus on fixing the actual system so that there are no complaints, we don't have to retrieve any money from anyone else who makes an error and we have a well-functioning system.