That's a great question.
First of all, for our guests, we've done our very best helping your constituents and other constituents with these issues. We had a major challenge with our contact centre some time ago. We were very transparent and public that our service at our contact centre did not meet the expectations that Canadians have of our company. We weren't afraid to say that. The good news is that we made that better, but we know how difficult it was for guests for a certain amount of time to reach us. It was unacceptable.
With respect to who verifies it, that's a great question. The CTA investigated a series of flights. I believe it was 560 flights. They found not one instance of an airline deliberately miscoding a flight. Of course, human error can occur, but I would encourage you to look at those investigation reports.
This goes to the questions that Dr. Lewis had earlier. There was not one instance of a deliberate miscode of a flight. That is how it's verified. There is a process. I can tell you the CTA is not shy about seeking information about why we coded something this way or that way, and what the basis for it was.