I was struck by the CTA testimony, which said there were 1,700 complaints in the last fiscal year before COVID and 5,800 in August.
Knock on wood, the challenges we've had have been legitimately unprecedented. It is legitimately confusing. I don't know if there's a regulatory environment or set of regulations that could have captured how complicated these delays and cancellations are. It's going to take some time to root through that. On any given evening during the operational crisis of the spring and summer, your delay or cancel could have been from the customs hall, our own baggage, or any of these things. There is a point to be made that it is legitimately complicated.