Thank you for the question.
There are a few elements to this.
The first is the nature of our business. If you take the 6 a.m. flight from Ottawa to Toronto, it's not like a Via Rail train where every single guest has bought that ticket from Ottawa Union to Toronto Union and has the same journey. On our flight from Ottawa to Toronto at 6 a.m., 10 people are going to the Middle East, or 10 are going to the Carribean. A guest is not a guest is not a guest on the flight.
There's a reason why the regime is based on individual travellers. It's because individual traveller journeys are unique. They should have an individual right to plead their case and provide their perspective on it. We, equally, should have that obligation.