That's a great question. We obviously empathize with those guests greatly and with your constituents who were impacted, and we have expressed that here today sincerely.
As I mentioned earlier in our opening remarks, we have conducted and are conducting a pretty significant lessons learned exercise. Part of that is how we communicate with our guests and how we co-operate with our partners when incidents of this scale occur.
I don't want to underestimate or understate the scale of what we encountered. I'll just note this because we were researching this for the committee. In Alberta, for example, the Alberta Motor Association wait times were three and a half days for roadside assistance. Sometimes it is weather, but the question you've asked is what do we do when things go wrong.
We have identified two main areas. One is our communications with our guests. Despite regularly updating media and getting our messages out twice a day, having more than 17,000 media requests and getting that information out, we have heard from you and others, from our guests specifically, that our guest communication was lacking, so we're going to do a better job of that.
The second, as you mentioned, is working with our airport authority partners—you're going to be hearing from them shortly—on how we work together in those moments to make sure there are beds and pillows in these unique, extraordinary circumstances because they should never happen—