I think I have the point of your question. Obviously, our industry is one of the safest forms—if not the safest form—of travel around, and safety is first and foremost.
To your point, in a disruption when we, as an airline, start to back up and we have people in the halls, etc.... These become security concerns for our frontline staff and for others, so I absolutely agree. That's when we try to be proactive. One of the best things....
I'll bring up December 23, which had both a significant snow event in Vancouver, starting around nine in the morning, and a continual flash freeze and icing event in Toronto. On both of those days, we took a proactive approach. What we didn't want was that exact same situation with cancellations that can happen in the moment. That's always the worst-case scenario. You're right there and you have the expectation, and it's taken away from you.
What we tried to do from a compassionate perspective for our guests in those cases was cancel in advance. They didn't have to leave their homes, and we didn't put them in that state—