Given last month's events, we have identified two main areas for improvement as part of an overall lessons-learned exercise. These areas are improving guest communications when things go wrong and improving our overall baggage performance. These areas are a priority for our company, among others, and we'd be pleased to share the details and updates with committee members as we go forward.
Importantly, we also believe that the government must address the most glaring gap in consumer protection in Canada today. This is the fact that your delay or cancellation can be caused by many groups, yet only airlines have regulations governing their activities. We believe this committee should demand equal policies for all entities that provide a service that can result in a delay or cancellation. These include government entities, airport authorities, NAV Canada and others. Strengthening overall accountability across our entire aviation system will improve service for all, bring down complaints and provide the transparency our guests and all travellers deserve.
We will be pleased to answer your questions and look forward to the discussion.
Thank you, Mr. Chair.