I apologize for the disruption you suffered during your trip with us.
You're absolutely right. When we do things right, communication is the key thing. When you have weather events, especially winter storms, they generally don't just pop up. We have advance notice, which is why we put weather alerts out and we have goodwill policies alerting people to things that could potentially happen.
The one thing I will say is that there are a number of knock-on effects, so as the day goes on and as things change, flights can have further delays or cancellations for multiple reasons. There's not just one reason. I can see that being confusing. You brought up that there was a mechanical issue on a wide-body plane. That was not known in advance. It was not known in the morning, and if that's the case, that happened in real time. However, we have invested and are investing in lots of new technology to try to communicate with and train our personnel who have the responsibility to forecast flights, and it is something we strive for. One of our top priorities is that communication is key. Even if your flight is cancelled and the news is not great, it should be as far in advance as possible.
People have said that this isn't our first winter; we've had winters before. The key is that if we have to cancel—and we've cancelled in previous years as well—we cancel early if we are not able to operate, and that does keep people away. It does disrupt their travel, but the early communication is a tool that we try to use here and then we add as much capacity early on as possible.
I'll just make one point. December 23, Friday, is the busiest travel date, but we still carried 90,000 people that day. What we did know was that the storm was going to be continent-wide. We put alerts out early to try to move people on the Thursday. Thursday was not going to be our busiest day but it ended up being our busiest day of the entire travel period as we tried to proactively move people prior to the storm, not after.