I don't understand the “wait in line”. We have a portal open through our website. We're processing those passenger claims for APPR and following the regulation. We have a time limit by which we have to settle those: to provide compensation or decide whether no compensation applies. I'm not going to get into adjudicating case-by-case here, because that wouldn't be fair to anybody, but we follow the regulation as prescribed.
On January 12th, 2023. See this statement in context.