I would say the difficulty started back in mid-December, if not earlier, due to storms and everything else.
I'll go back to communication and staffing.
I sympathize with the staff, but it was an international flight. We were on the tarmac for quite a bit. Finally people were unloaded. The plane was packed. We had to go to customs, clear customs, get our luggage and get out, but there was no staff there to tell people what to do.
What are the policies and how do you do that? What should customers rely on to get proper communication? What is the policy with Air Canada?
If I have time, I'll go to WestJet next.