I'm going to read you an email from January 2 to one of your passengers. This is going to sound awfully familiar to a lot of Canadian passengers, because frankly this is the kind of email that all the airlines have been sending out. It says, “We sincerely apologize for any disruption to your flight schedule. Please note the flight delays on November 2 and onwards were delayed due to an unforeseen operational restriction affecting our flight operations and it was out of the carrier's control. Your flight is not eligible for compensation or reimbursement for flight delay under Canada's air passenger protection regulations.”
This doesn't sound like you're ensuring full compliance and understanding your obligations. This sounds as though you're using the same loophole in the air passenger protection regulations and the Canada Transportation Act that all the other airlines have been using.
Can you explain how many people received an email like that, denying them compensation?