Let me first say that I am certainly not happy to have 30,000 complaints in the backlog. This is something that we have been working on really diligently, to improve our processes and to make sure that we use as well as possible the budget we have been given. I know that this year, for example, we'll be able to deal with 2,500 more complaints than we did last year.
We have received some directions from the minister or from previous ministers. For example, it is on the direction of the minister that we have developed a new regulation on refunds, which is a gap that was identified during COVID. There was no provision in the regulation to provide refunds to consumers when the incident was outside the control of the companies. We have resolved that gap, resulting in a new regulation that came into force in September.