Through the chair, Mr. Bachrach, I appreciate your question. I am here also, equally, because I know that Canadians are frustrated. I am frustrated, and I believe this committee is able to provide information and answers for Canadians and to keep the pressure on the sector, including on government, to make sure we do everything we can to protect passengers' rights.
Let's be clear: It is the responsibility of the airlines to uphold passengers' rights. Airlines, when they violate the rules, need to be held accountable for that. They need to compensate their passengers. They need to compensate their customers for what their customers paid them to do. We need to avoid, in fact, going to the CTA for passengers to receive the compensation they deserve.
We set up a framework that had never existed in Canada's history before 2019, because we saw the vacuum that existed. The 2019 rules came into force before the pandemic. The pandemic exposed certain weaknesses. We strengthened them. We are now looking at additional ways to strengthen the rules.
Let's be clear: The airlines must continue to uphold passengers' rights, and when they violate them, they need to compensate their customers.