—so I can assure you....
The U.S., by the way, is set up differently from Canada. The Department of Transportation in the U.S. is the one that is responsible for enforcing their protections, while in Canada we set up the Canadian Transportation Agency to be at an arm's length. That's why there's a difference.
Having said that, I was personally involved on a daily basis—in fact, on an hourly basis—in what was happening. My directions were clearly communicated regularly to airlines and airports.