Yes, there are things that the federal government can do. First we need to identify how we can simplify the rules that govern how the CTA deals with complaints. Are there opportunities to reduce red tape to increase efficiencies in handling complaints?
Second, we need to clarify the rules with the airlines and have the burden on the airlines, to incentivize them to resolve these matters before the complaints go to the CTA.
Third, I'm currently working with the CTA and its chair on what additional resources they need to be able to manage that load.
Thank you.