Thank you, Mr. Chair.
Thank you to the senior representatives from Via Rail who are with us today at transport committee.
Certainly, much of the attention about the holiday travel mess that we saw has been directed at the airlines and the minister's inaction. That has been front and centre. However, we do know that there was an unfortunate incident that spanned a few days in the Toronto-Ottawa-Montreal corridor. Yes, weather, and yes, the CN derailment were factors, but our interest at the committee here is to look at passengers and dig deeper into that. What happened? What could have been prevented? What lessons can we learn from that? Where are there gaps in federal regulations that we can address? Your input is valuable on that, and I know your desire is to see the same.
I would note on behalf of my colleagues and I think all committee members some disappointment. We had invited CN to appear. It sounds like they may appear in the future, so we look forward to that.
We do appreciate the statement you put out on January 10 and the fact that you are here this morning, so let me start with that. One of the commitments you made in that statement was to offer, as you said again this morning, a full refund along with travel credits for passengers who were on the trains that were completely immobilized.
Has that already happened? If not, when will it happen?