That's good to hear. Certainly, we've heard the stories of those who were stuck on the train for 18 hours, where washrooms were out of service and food and water appeared scarce by the end. Not just a refund but some sort of compensation or recognition of the hardships they endured is appropriate, so it's good to hear that this has happened.
I know you're conducting an investigation. You've brought in external experts, which we applaud. Where were the failures? Where was the lack of preparedness for this to happen? I mean, over the course of 18 hours, certainly one would think we could evacuate a train. Why did that not happen?